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Customer Support Representative (Night Shift)


Location : Ahmedabad (Remote)
Date: September 23, 2026

Qualification: Any Graduate (Not Mandatory)

Job Description

  • Knowing our products inside and out so that you can answer questions.
  • The role of the customer support representative is to respond to front-end customer questions and concerns and coordinate with the Technical team in resolving such issues.
  • You will be involved in processing various requests for new clients setup, giving resolution for current clients & various forms related tasks.
  • The candidate should also be able to handle queries and guide customers in terms of using the application.
  • Candidates with knowledge or experience in HTML will be an added advantage

Responsibilities

  • Accurate recording of client requests and issues
  • Break down problems and troubleshoot solutions
  • Coordinate with the developers on feedback and follow through of pending backlog issues
  • Proactive follow up with customers to ensure satisfaction and close cases
  • Should raise the priority and handle escalation on urgent and time sensitive problems

Skills

  • Good written and oral communication skills. Ideally excellent written and spoken English
  • A keen problem solver with a desire to interact and assist customers
  • Quick learner, eye for every detail & good coordination skills to work with different teams
  • Familiarity with and general interest in web-based technologies and applications

About Us

Beehively (www.beehivey.com) is an education-focused technology firm based in Davis, CA, USA. Since 2007 we've provided private elementary schools throughout Northern California with a rich suite of web services and technology guidance including public websites, content management systems, and most recently implementing One-to-One programs. We also consult with private high school and elementary schools, nonprofits and county school offices on technology leadership and website redesign.

This is a primarily remote position, with occasional visits to our branch office in Ahmedabad, Gujarat, India, as needed.

How to Apply

Please send your application to: paul@beehively.com 

Your application should include:

  • Your updated resume, Current & Expected CTC, along with how soon you can join.